Refund Policy
Las update Date: 30/04/2025
At Socialty.it, customer satisfaction is important to us. While we strive to provide the highest quality services, we understand that certain situations may require a refund. This policy outlines the conditions under which refunds may be granted.
All purchases on Socialty.it are final. However, we may issue refunds or credits to your account balance in specific cases outlined below.
Refunds or credits may be considered in the following scenarios:
Non-Delivery of Service: If an order fails to start or is not delivered within the specified timeframe.
Partial Delivery: If only part of the ordered quantity is delivered and the remaining portion cannot be completed.
Invalid or Inactive Link: If the URL submitted is broken or leads to deleted or inaccessible content at the time of processing.
Duplicate Orders: If the same order is accidentally placed multiple times for the same link and quantity.
Refunds are processed to the user’s platform balance unless otherwise agreed.
We do not offer refunds in the following circumstances:
Orders placed with incorrect or misspelled links
User account changes made after the order has started (e.g., profile switched to private)
Loss of followers, views, or engagement due to platform algorithm changes
Issues caused by third-party platforms beyond our control
Requests made more than 72 hours after the order completion
To request a refund:
Log in to your Socialty.it account
Visit the “Support” section and open a ticket
Provide the order ID and reason for the request
All refund requests are reviewed by our team within 2 business days.
Filing a chargeback without first contacting our support team is a violation of our terms and may result in account suspension. We encourage users to resolve any issues with us directly.
This refund policy may be updated at any time. Continued use of our services after changes implies acceptance of the updated terms.
For questions regarding this policy, contact us at:
ABELIAMO. S.R.L.
Email: support@socialty.it
Address: VIA ALESSANDRIA 129, ROMA, Italy
Thank you for choosing Socialty.it.
